Privacy Policy

Last updated: August 30, 2026

This Privacy Policy describes how Bay Roots LLC, doing business as ParkPaws ("ParkPaws," "we," "us," or "our"), collects, uses, and protects information when you visit parkpaws.org, communicate with us, request information about our services, or opt in to receive communications from us.

1. Information We Collect

We may collect information you voluntarily provide, including:

Name
Business or property name
Email address
Telephone number
Property address and service information
Messages, questions, and service requests
Information submitted through forms or website chat

We may also automatically receive limited technical information such as browser type, device type, referring pages, IP address, and website usage information through our website hosting, analytics, and communications providers.

2. How We Use Information

We may use collected information to:

Respond to questions and service inquiries
Prepare service estimates
Schedule property assessments or service visits
Provide customer service and operational updates
Manage customer relationships
Send requested or consented-to email and text communications
Improve our website, services, and customer experience
Maintain business and compliance records
Protect against fraud, misuse, or security incidents

3. SMS and Text Messaging Privacy

Mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

If you provide your mobile telephone number and consent to receive text messages from ParkPaws, we may send messages related to inquiries, appointments, service estimates, service updates, account or customer support, and promotional communications where you have separately consented to receive them.

Text messaging originator opt-in data and consent information will not be shared with third parties for their own marketing purposes.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of text messages or HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services from ParkPaws.

4. Service Providers

We may use service providers to support our business operations, including website hosting, customer relationship management, communications, payment processing, data storage, analytics, and related business functions.

These providers may process information on our behalf as necessary to provide their services to ParkPaws.

5. Payment Information

Where online payment functionality is offered, payment transactions may be processed by third-party payment providers. ParkPaws does not need to store complete payment card information in order to provide its services.

6. Information Sharing

We may disclose information where reasonably necessary to:

Operate ParkPaws and provide requested services
Work with vendors and service providers acting on our behalf
Comply with applicable law, court orders, or lawful governmental requests
Protect ParkPaws, our customers, or others from fraud, abuse, or security threats
Complete a business restructuring, financing, sale, or transfer where legally permitted

We do not sell your mobile opt-in information or text-message consent for third-party marketing.

7. Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

8. Security

We use reasonable administrative and technical measures intended to protect information in our possession. No method of transmission or storage can be guaranteed to be completely secure.

9. Your Choices

You may contact us to request correction or deletion of certain information, subject to legal, contractual, and operational retention requirements.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the message and may opt out of text messages by replying STOP.

10. California Privacy

California residents may have privacy rights under applicable California law. The availability and scope of those rights depend on the law and the circumstances in which information is collected and used.

Privacy-related requests may be submitted using the contact information below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact ParkPaws

Bay Roots LLC d/b/a ParkPaws
302 TOYON AVE F119
San Jose, California 95127

Phone: (650) 910-2473
Email: [email protected]
Website: https://parkpaws.org/